Help

How Do I Place an Order?

To place an order, simply navigate to the products you wish to purchase, select "add to cart" and then "view cart". From here you should be able checkout. If your order does not qualify for our free shipping, the USPS shipping calculator on our checkout page will add the total shipping charges to your order.

  • Place An Order Through Paypal - Paypal is a great option to purchase with. You do not need to have a Paypal account to purchase. When you place your order and select Paypal, you will be directed to the Paypal checkout page. You can then log in to your account or use the guest checkout method. Using a Paypal account offers you Buyer Protection. This is simply another layer of protection and security in your buying process.

 

My Order has Not Arrived.

If you are local and within the United States and your order has not arrived, you may wish to contact us. Use this form and one of our representatives, will get back shortly - Usually within 4 hours.

International orders can take 7-14 days on average if you order First Class Shipping. If you ordered Priority, and it takes over 7 days or Express, and it takes over 4 days, you may have a customs problem. Be patient and one of our representatives will work with you on the matter. If an order is lost/stolen/seized, we will refund you after 30 days.

 

Where Can I Find My Order Status?

You can find your order status on the My Account Page. Here, you can see all the orders you have placed. You can also see the status of your most recent order. Please note, that we will email you when your order status has changed. You should also get an email to your email address with your tracking information. Make sure to check your spam folder. If you still cannot find your tracking information or have a question about your order, kindly, contact us and one of our representatives will be in contact shortly.

 

Can I get a Kratom Coupon or Discount?

Yes! You cannot get a discount but not with your first order. However, you can get The Kratom Crazy Club Discount on subsequent orders. You will need to have an account with us. At checkout, make sure to register your for an account. Then on your second order you will receive a discount. This is how the Kratom Crazy Club discount structure works:

  • First Order - 5% discount
  • Second Order - 10% discount
  • Third Order - 15% discount
  • Fourth Order - 20% discount for life!

You will be emailed your coupon code. You can use these coupon codes at checkout. You cannot combine coupon codes and it is only one use per order. The 20% kratom coupon code can be used for life! It will never expire.

If for some reason, your coupon code does not work, please contact us and a team member will process the order refund manually.

 

I am Unhappy with My Order.

If you find your kratom order unsatisfactory, please contact us. One of our representatives will be in contact shortly to arrange return of the product. You are not obligated to give a reason or explanation for your dissatisfaction however, the representative may ask questions  for our records.

Once you contact us, we will issue you return postage. Please send the unused portion of the product back to us, and we will issue a FULL refund. Customers can note that we do NOT resell returned product. The product is discarded.