We want you to be a satisfied customer, so all of the Kratom products are backed by a 30-day guarantee. This means that you will get a full refund which includes shipping costs if you are not fully satisfied with your order. The 30-day period is in effect from the time you get your order and is based on your tracking information.
In order to receive your refund, please use the contact form on the Kratom Crazy website to fill out your request. A representative of Kratom Crazy will assist you with processing your refund transaction at that time. During the transaction, the representative may suggest an exchange and/or ask you why you are dissatisfied with your product or service you received. The choice will be up to you as to whether you want credit, a store exchange or full refund.
Returns & Exchanges
In the case of a full refund, we request that you return the Kratom product whether the packaging is open or unopened. Those orders that are Domestic (within the United States) are eligible for paid return shipping costs. On the other hand, International orders outside of the U.S. are not eligible for any return postage costs.
If you reside in the United States, you can ask that we send you a return postage label. In this instance, we will send a postage slip to your address in order for you to return your Kratom products free of charge. Whether you are a U.S. consumer or International consumer, we will refund the full amount of your order once you send the tracking information back to us. Once you relay the tracking information to Kratom Crazy, we will process your refund.
We can also offer exchanges as well as in store credit vouchers which can be gifted or used at any time in the future with no expiry. Once we get confirmation that the order you want to exchange is en-route to our office, we will process the exchange that day. Depending on the circumstances and your personal preferences, we may issue you a cash voucher store credit or an agent may just create and ship a new order manually.
Credit Card, COD and e-Check Refunds
The refund will credited back to the card you ordered your Kratom products on. A refund will typically take 5-7 business days to show on your statement. However, it may take longer in certain circumstances. If you have any questions concerning the process, feel free to contact customer support at any time.
If you ordered via Cash on Delivery, we can mail a check to your address for a full refund. For other payment methods like e-check we can cancel a check within 30 days in most cases and funds will be returned. If this is not an option, we will mail you a check for the full amount of the requested refund. Bitcoin will be refunded instantly, once we have an address to send funds to.
If there are any more questions please contact chat support, call our toll-free or email us. We are sorry if you have a bad experience with our products and/or services.